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    • Stranded cruise passengers in Africa race to rejoin their ship

    Eight cruise passengers left behind in the African island nation of S茫o Tom茅 and Pr铆ncipe have been struggling for days to catch up with their Norwegian Cruise Line ship as it makes its way up the western coast of Africa. (Gerard Bottino / SOPA Images / LightRocket / Getty Images via CNN Newsource) Eight cruise passengers left behind in the African island nation of S茫o Tom茅 and Pr铆ncipe have been struggling for days to catch up with their Norwegian Cruise Line ship as it makes its way up the western coast of Africa. (Gerard Bottino / SOPA Images / LightRocket / Getty Images via CNN Newsource)
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    Eight cruise passengers left behind in the African island nation of S茫o Tom茅 and Pr铆ncipe have been struggling for days to catch up with their Norwegian Cruise Line ship as it makes its way up the western coast of Africa.

    The passengers were late getting back to the ship on March 27, according to a statement from Norwegian Cruise Line.

    鈥淓ight guests who were on the island on a private tour not organized through us missed the last tender back to the vessel, therefore not meeting the all aboard time of 3 p.m. local time,鈥 the statement said.

    鈥淲hile this is a very unfortunate situation, guests are responsible for ensuring they return to the ship at the published time, which is communicated broadly over the ship鈥檚 intercom, in the daily communication and posted just before exiting the vessel.鈥

    Norwegian Cruise Line said that the passengers鈥 passports were handed over to local port agents for the guests to collect. The cruise line said that since the guests were on a private tour and missed the specified time, they are responsible for the cost of getting to the next available port of call to rejoin the ship. The cruise line said it was working with local authorities and communicating with the stranded passengers.

    According to stranded South Carolina couple Jill and Jay Campbell, who have been in contact with  about their situation, a group of eight stranded passengers spent 15 hours traveling through six countries to  on Sunday in Gambia.

    But the ship was unable to dock that day 鈥渄ue to adverse weather conditions, as well as tidal restrictions that require specific timing for safe passage,鈥 the cruise line said.

    The Campbells told WPDE that the group would next try to get to Senegal, where the ship was scheduled to call into port on Tuesday.

    The cruise line said it contacted the group about the itinerary adjustment and provided authorization for them to join the ship in Senegal, and will reimburse the guests for travel costs from Banjur, Gambia to Dakar, Senegal.

    The Campbells boarded the ship on March 20. The website  shows that the cruise ship Norwegian Dawn had arrived early Tuesday at port in Dakar, Senegal.

    The Campbells told WPDE that several members of the group are elderly, another is a paraplegic and one woman is pregnant. They said one member of the group has been without his heart medication for five days and had become ill.

    A missed all-aboard time

    The group鈥檚 mad dash started after a tour on S茫o Tom茅 and Pr铆ncipe ran long on March 27.

    鈥淲e were like, 鈥極ur time is getting really short,鈥 and they were like, 鈥楴o problem, we can get you back within an hour,鈥欌 Jay Campbell said of the tour organizers. Campbell told WPDE that the tour operator contacted the captain to say that the passengers were on their way but would be late. The ship was still in port when they got back, but Campbell said that the captain would not let them on board.

    鈥淭he harbour master tried to call the ship, the captain refused the call,鈥 Campbell told WPDE late last week. 鈥淲e sent emails to NCL, the NCL customer service emergency number, they said 鈥榃ell, the only way for us to get in touch with the ship is to send them emails, they鈥檙e not responding to our emails.鈥

    The Campbells told WPDE the group was left without their medications and that most passengers didn鈥檛 have credit cards that were accepted on S茫o Tom茅 and Pr铆ncipe, so the Campbells spent thousands of dollars on their Visa card for lodging and essentials for the group.

    The Campbells said one additional passenger who was not on their tour had a medical emergency and was hospitalized on S茫o Tom茅, leaving her stranded as well. The Campbells said they were able to get in touch with that passenger鈥檚 daughter back in California to help coordinate her return to North America.

    The cruise line later told CNN that the passenger was medically disembarked after being evaluated by the ship鈥檚 medical team for 鈥渇urther assessment and treatment as needed from a local hospital.鈥

    鈥淲e attempted to call the guest several times, and as we were unable to reach her, we worked directly with our port agent in S茫o Tom茅 and Pr铆ncipe, an African island nation, to receive updates about the guest,鈥 Norwegian Cruise Line said.

    That guest has 鈥渘ow made a safe return鈥 to the United States, the cruise line said.

    CNN鈥檚 Sarah Dewberry contributed to this report.

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