Â鶹´«Ã½

Skip to main content

Peloton says online services recovering after outages hit thousands of users

This Nov. 19, 2019 file photo shows a Peloton logo on the company's stationary bicycle in San Francisco. (AP Photo/Jeff Chiu, File) This Nov. 19, 2019 file photo shows a Peloton logo on the company's stationary bicycle in San Francisco. (AP Photo/Jeff Chiu, File)
Share

Peloton Interactive Inc PTON.Osaid on Tuesday its member login page as well as live and on-demand classes were working after a "major outage" cut off access for thousands of users.

"We are seeing widespread recovery of Peloton services. We are still working to confirm all services are back and operational," Peloton said in update posted on its website at 12.11 pm ET.

An outage earlier in the day prevented the interactive fitness equipment maker's users from accessing bike and treadmill classes.

There were more than 5,000 reports of an outage at 10.35 am ET, according to Downdetector.com. The website tracks outages by collating status reports from several sources, including user-submitted errors on its platform. The outage may have affected a larger number of users.

Many users took to Twitter to vent their frustration.

"I just spent an hour trying to get my workout in. I’m so close to a 60 day streak I’m going to lose it if I can’t get in later," Twitter user @reneecarmela said.

Peloton had 2.8 million connected fitness subscriptions and 862,000 paid digital subscriptions as of Dec. 31.

The company, whose shares were down 3 per cent amid broader market weakness, did not immediately respond to a Reuters request seeking more details on the outage.

(Reporting by Nilanjana Basu in Bengaluru; Editing by Aditya Soni and Krishna Chandra Eluri)

CTVNews.ca Top Stories

A team of tornado experts is heading to Fergus, Ont. after a storm ripped through the area Sunday night.

Why brain aging can vary dramatically between people

Researchers are uncovering deeper insights into how the human brain ages and what factors may be tied to healthier cognitive aging, including exercising, avoiding tobacco, speaking a second language or even playing a musical instrument.

Local Spotlight

For the second year in a row, the ‘Gift-a-Family’ campaign is hoping to make the holidays happier for children and families in need throughout Barrie.

Some of the most prolific photographers behind CTV Skywatch Pics of the Day use the medium for fun, therapy, and connection.

A young family from Codroy Valley, N.L., is happy to be on land and resting with their newborn daughter, Miley, after an overwhelming, yet exciting experience at sea.

As Connor Nijsse prepared to remove some old drywall during his garage renovation, he feared the worst.

A group of women in Chester, N.S., has been busy on the weekends making quilts – not for themselves, but for those in need.

A Vancouver artist whose streetside singing led to a chance encounter with one of the world's biggest musicians is encouraging aspiring performers to try their hand at busking.

Ten-thousand hand-knit poppies were taken from the Sanctuary Arts Centre and displayed on the fence surrounding the Dartmouth Cenotaph on Monday.

A Vancouver man is saying goodbye to his nine-to-five and embarking on a road trip from the Canadian Arctic to Antarctica.