Canada鈥檚 passport application backlog has been "virtually eliminated," the minister responsible announced Tuesday.
After months of delays, Minister of Families, Children and Social Development Karina Gould said that the federal government moved 鈥渉eaven and earth鈥� in the last year to fix the system and speed up processing times. Now, wait times for Canadians to receive their passports are back to pre-pandemic standards.
"Approximately 98 per cent of the backlog of applications have been processed, the backlog is virtually eliminated," Gould told reporters during a federal cabinet retreat in Hamilton, Ont.
This comes, Gould said, as a result of increasing passport offices' "processing capacity" and "streamlined operations" by nearly doubling its workforce and racking up thousands of hours of overtime.
As Canada's COVID-19 travel restrictions eased, the country saw a travel surge and an influx in demand for new passports. As a result, months-long passport processing delays led to cancelled plans and travel headaches for some, while others found themselves camping out in long lineups at Service Canada offices this summer as they tried to beat the rush in applying for, renewing, or picking up the key piece of travel documentation.
The delays led to criticism and questioning of the federal government鈥檚 ability to deliver services to Canadians.
On Tuesday, Gould said that as the process stands, those who submitted their passport applications after Oct. 3, 2022, have seen pre-pandemic processing times, while extra staff continues to tackle the smaller number of outstanding 鈥渃omplex鈥� applications left over from the months prior due to issues such as eligibility, security, or child custody.
For those who applied before Oct. 3, the wait time to receive their passport still varies, but clients can now have their application expedited without having to show proof of imminent travel.
"Canadians can have confidence that they should be able to get their passport on time, so long as everything is correct with their application," Gould said Tuesday, after apologizing once again for the 鈥渄ifficult situation,鈥� and thanking Canadians for their 鈥渁dmirable patience.鈥�
Gould said going forward, ESDC will retain the extra staff it brought on to tackle the surge in applications 鈥渇or the foreseeable future,鈥� because she expects the number of applicants will remain high, with the government expecting to process more than 3.5 million passports this year. For example, the first passports issued with a 10-year expiry date will be up for renewal in July.
鈥淲e know that we need to have this increased capacity based on kind of those natural cycles of when passport applications are made,鈥� said the minister. 鈥淲hat we're anticipating particularly for this summer is a higher level of renewals, and those are much simpler to do.鈥�
Because the passport program is largely funded by Canadians鈥� passport fees, the increased staffing to keep up with demand isn鈥檛 amounting to much of a bill for the federal government, Gould said.
While the system seems to be back up to speed, noting that there will continue to be 鈥渟easonal peaks鈥� that result in lineups at passport offices, Gould is encouraging Canadians to ensure their passports are still valid ahead of upcoming travel, and if not, ensure they submit their applications early to avoid any issues.
Reacting to the news, NDP MP and transport critic Taylor Bachrach slammed Gould鈥檚 鈥渧ictory lap鈥� as not adequately acknowledging the 鈥渟ignificant personal cost鈥� many Canadians faced as a result of the government鈥檚 handling of the passport backlog.
鈥淪ince last spring, many Canadian travellers were forced to travel hours from home, wait hours in lines, and face months-long delays to get their passports. For many, this meant missing important trips,鈥� Bachrach said. 鈥淭he Liberal government failed to adequately anticipate the resurgence of travel demand, and as a result its ministers were caught flat-footed.鈥�
