For a Regina couple, saying yes was easy â but actually getting married is proving more difficult due to repeated issues with Sunwing.
Their dream destination wedding in Mexico was cancelled in early January when Sunwing halted their flights and rescheduled, only to cancel the new flights again this week.
For a bride-to-be who says she paid about $16,000 for a destination wedding that couldnât be refunded, it was yet another round of sky-high stress and anxiety. Lindsay May, who had rescheduled the entire wedding for March after the first round of cancellations, about the new round of cancellations.
âAt this point, I was just stunned, because why did you even let us rebook?â May said. âWhy would you even offer this service?â
This couple is only one example of the customers left jilted by the airline company, which has now cancelled almost all of its winter flights from Regina, and half from Saskatoon.
âI canât fathom anyone in Saskatchewan trusting Sunwing at this point,â May said. âAfter all, theyâve done it to Regina, and Saskatoon, and now Iâm hearing in Winnipeg this is happening.â
Sheâs right. Sunwing cancelled weekly flights from Winnipeg to Los Cabos and Mazatlan starting Feb. 2.
Itâs a continuation of chaos that has surrounded the airline this winter. With complaints piling up, thereâs question about whether this company, losing customer confidence, can stay in the air.
In a statement, the company said, âthe decision to reduce winter flight operations in Winnipeg from February onwards was deemed necessary due to operational and business constraints that would prevent us from delivering the standards of service our customers both expect and deserve when travelling with Sunwing.â
The company added that impacted customers can change their vacation destination at âcurrent system ratesâ and are being offered a â$100 CAD future travel credit as a goodwill gesture.â
Sunwing flights from New Brunswick and Northern Ontario are also being scaled back and there may be more cuts to come, says one expert.
âI donât think Sunwingâs done,â John Gradek, co-ordinator of the Aviation Management Program at McGill University, told CTV National News. âTheyâre trying to figure out how many airplanes can they in fact run and what kind of schedule they can in fact operate.â
Last week, Sunwing executives revealed the company had received 7,000 complaints stemming from the travel chaos in December. Weather delays were cited as the biggest problem.
But Sunwing also has a staffing issue. The company planned to bring in more than 60 foreign temporary pilots at a higher wage this winter to help deal with their staffing shortages, but in early December after criticism from Unifor, the union which represents 16,000 members across Canada`s aviation sector.
âThe brand has been hurt,â Gradek said. âWill this be the end of Sunwing? Probably not, because Canadians typically have a short memory. They like [good] prices, and Sunwing was the price leader.â
Some Canadians, such as May, arenât going to forget that quickly
âI know myself and our guests will never book with them again,â she told Âéśš´ŤĂ˝.
May and her wedding party are finally set to depart for festivities in Cancun in March, but theyâll be travelling on a WestJet flight.
Correction:
The story has been corrected to say Sunwing had previously planned to hire more than 60 foreign temporary pilots, not 60,000.