The family of an Ontario woman with a mental disability is demanding answers from Air Canada after she was left wandering alone in an Orlando airport for hours.
Lisa Luczynski boarded a flight from Toronto to Orlando on Tuesday. When she arrived at the airport she didnāt know where to go and started walking around the airport until she was eventually found by police.
āIām like panicking. I donāt know what to do,ā she recalled to CTV Toronto on Wednesday. āIt was scary.ā
Luczynskiās family had alerted the airline of her special needs before the trip and that she would need assistance boarding and de-planing.
āI think itās the security peopleās fault because Iām also disabled,ā Luczynski said. āIām a little slow.ā
The 45-year-old womanās brother-in-law, Jeff Joslin, said she even had to fill out a form requesting assistance from the airline.
āWe thought that was going to be transferred down here (in Orlando), but apparently it didnāt make it,ā Joslin said.
Luczynskiās sister, Natalie Luczynski, said she felt like she was having a panic attack when they were waiting to hear from her after her flight landed.
āWhat if someone started talking to her, offered her a ride, you know, sheās not even in the airport now,ā Natalie speculated.
They said they spoke with airline officials about Luczynskiās disappearance and the police became involved. She was eventually located and reunited with her worried family.
āEven the police officer looked a little emotional,ā Natalie said.
A customer service manager for Air Canada, John Gallahan, wrote to the family to apologize for the incident.
āI will work to find out the best way to make future reservations for Lisa and follow up with you. I want to always be sure we provide the best service for herā¦ Again, I am deeply sorry for us not being able to provide the service you expected and will work to gain your confidence,ā he said.
With a report from CTV Torontoās Miranda Anthistle
