Bell Canada president Mirko Bibic says the company takes complaints from Yukon residents about poor cellphone service in the territory "extremely seriously."
Bibic responded to a letter sent by Yukon Premier Ranj Pillai this week to the company, expressing frustrations about poor cellphone service in the territory where the company is the dominant player.
He says in a letter of response that Bell investigated once it was told about the problems customers were having, and found that there were "congestion issues," partly due to greater usage on the network.
Bibic's letter says upgrade work also may have caused some people to experience "intermittent disruptions."
It says the company will "monitor the situation" to avoid similar issues in the future, and adds that Bell is investing $22 million over three years to expand its network in Yukon.
Pillai's letter to Bibic on July 25 outlined several issues angering Yukon residents, including dropped calls, delayed text messages and "patchy internet connections," and how reliable cellphone service is needed in emergencies because it "can be a matter of life and death."
Â鶹´«Ã½ is a division of Bell Media, which is part of BCE Inc.
U.S. forecasters are warning of destructive waves, devastating winds and flash floods through the week as Hurricane Milton makes its way from the Yucatan Peninsula toward Florida.
Kamala Harris called Donald Trump 'incredibly irresponsible' for spreading falsehoods about the federal response to Hurricane Helene's destruction, offering especially sharp words as a new storm bears down on Florida with just weeks until Election Day.
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Days after a political sign was erected outside Lululemon founder Chip Wilson's Vancouver mansion, the waterfront property has been vandalized with graffiti.
Monday was a solemn and emotional day for Israelis and Palestinians. The Oct. 7, 2023, attack saw more than 1,200 Israelis killed and has since left more than 41,000 dead in Gaza.
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A man has died after being shot on Monday night in North York, say police.
Less than 48 hours after his Monterey Park townhome was gutted by a fiery explosion, Calgarian Owen DeFoe returned on Monday to see what was left.
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Ontario Provincial Police say the westbound lanes of Hwy. 417 are closed between Innes Road and Highway 174 following an overnight collision.
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The Montreal police (SPVM) arson squad is investigating after a vehicle was torched in the Saint-Leonard borough.
Montreal students and supporters showed their grief and anger at protests and vigils as they marked the anniversary of the current war between Israel and Gaza.
Provincial ministers testified before the House of Commons on Monday, asking the federal government to pay for the cost of the Jasper wildfire.
A Grande Prairie man has been charged with kidnapping after an assault on Sunday.
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CTV Atlantic meteorologist Kalin Mitchell has details on rain and downpours expected Monday through early Wednesday in the Maritimes, plus an update on Hurricane Milton.
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A disgraced Winnipeg high school football coach convicted of sexual assault and luring will spend 20 years behind bars.
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One year has passed since Hamas militants murdered 1,200 Israelis and took more than 200 people hostage. Since the horrific attack, nearly 42,000 people have been killed in Gaza, as the war between Israel and Hamas rages on.
Regina resident Murray Yagelniski says a city-owned tree on his property is the root of the issue behind his basement flooding.
The Saskatchewan NDP says the province's troubled payment and scheduling system for healthcare is only half implemented and has costed taxpayers nearly triple its original price tag so far.
The John Howard Society of Saskatchewan will appear in front of the Supreme Court of Canada on Tuesday challenging a regulation that it says lets correctional workers discipline inmates without sufficient proof.
Communities across Canada, including in Waterloo Region, are marking one year since the Oct. 7 attack that sparked the Israel-Hamas war.
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Saskatoon’s Prairie Harm Reduction (PHR) says a staff member arrived to work on Thursday morning to find someone at its doorstep, unresponsive from a suspected drug overdose.
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Saskatoon mayoral candidate Cynthia Block says the city needs a new deal with Ottawa to keep life affordable.
Ontario Provincial Police are investigating a fatal crash of a side-by-side off-road vehicle east of Parry Sound that killed one and injured another Friday.
For decades, Mississauga First Nation has known that human remains from their land were at the Canadian Museum of History.
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More than a hundred members of the Jewish community gathered at Barrie City Hall to commemorate the events of October 7, 2023, when Hamas abducted more than 200 Israeli civilians and today's ongoing war in the Middle East commenced.
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The Ambassador Bridge border crossing was 'temporarily closed' for a period of time, according to the Canada Border Services Agency website.
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A former WWE employee who filed a lawsuit against the company and ex-leader Vince McMahon, accusing him of sexual battery and trafficking, is asking them to not enforce nondisclosure agreements with other former and current employees and contractors so they can potentially come forward with similar accusations.
The Florida Panthers handed out dozens of rings at a private ceremony commemorating last season's Stanley Cup title to players, coaches, team executives, members of the athletic training and medical staff and more.
The NCAA Division I Council is considering making a landmark change in eligibility rules this week that would allow Canadian Hockey League players to compete at U.S. colleges, the American Hockey Coaches Association executive director said Monday.
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A Pickering, Ont., student going to college to be a mechanic is shocked the engine in his two-year-old car will not be repaired under warranty after the dealership claimed he had been 'over-revving' the engine.
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