With so many restaurant owners desperate to find workers, could virtual cashiers taking orders via video chat from places like Bolivia or Nicaragua be a solution?
Toronto-based startup Percy believes the time for such an idea has come and hopes to rapidly expand into the U.S., with one of its virtual cashiers set to begin work in Las Vegas this week.
Percy’s virtual cashiers were already spotted at some Toronto Freshii restaurants in November.
The service sees restaurants place a screen at the order desk. Customers talk to a live person who is thousands of kilometres away at a call center. They take the order, pleasantly suggest options or add-ons and plug it all into a system that tells on-site workers in the kitchen what meals need to be prepared.
There are currently around 100 Percy workers at call centres in Pakistan, Nicaragua and Bolivia.
"We have franchise owners message us and say it’s an absolute life saver," said Angela Argo, who is a co-founder of Percy.
The latest data from Statistics Canada shows the food and hospitality sectors have lost roughly 171,000 workers since the COVID-19 pandemic began.
Restaurants have been hit particularly hard and have had trouble finding and retaining staff.
“We were having restaurant owners call us and say, I need a Percy tomorrow, or I can't open my doors. My staff quit, or three of them got COVID and they can't come in for two weeks,†Argo said.
A Percy virtual cashier is seen working remotely at a Freshii restaurant.
Rajesh Patel is a Freshii franchise owner who has been using Percy for several months.
“If someone calls in sick or we have team member on holiday we can use Percy for this.†Patel said.
Some have been outraged by the outsourcing of such jobs, however. They have also pointed out that the workers do not make anywhere near the minimum wage they would be guaranteed in Canada.
Argo says the workers do make at least two to three times their local minimum wage. In Bolivia minimum wage is around $5,000 a year. In Pakistan it’s closer to $2,000.
“For someone living in Pakistan, it's much higher than a wage they’re used to seeing and they're able to have a really incredible quality of life,†says Argo.
Â鶹´«Ã½ arranged with the company to speak with one of the workers in Bolivia who said she really loves her job.
“I love to do customer service and the people in Canada have been so nice,†she said.
“Their first reaction is this is weird,†she said, but added customers quickly get used to it.
“I get to interact with people that are out of my country. I also can practice my English.â€
A Percy virtual cashier is seen working remotely at a Freshii restaurant.
Asked what they thought of the service, most customers seemed supportive.
“I think it will take time to get accustomed to, but it’s great,†said one.
“In this day and age nothing seems weird anymore,†said another customer with a laugh.
Though one person said he thought the human element was still missing and that you expect to see someone in-person taking your order.
Many companies, particularly retailers, have been replacing cashiers with self-checkout machines. Argo says his company is creating job for humans.
“These are people working. You see their smiling faces. It’s a net benefit.â€
Ian Lee, an associate professor with Carleton University’s Sprott School of Business, says this all the result of a massive labour shortage that could last the next 50 years.
"We have the lowest unemployment in the history ever of Canada and it's going to get worse, not better,†he said. Lee notes the birth rate in Canada is far below the replacement level and older Canadians have been leaving the workforce.
“There's a desperate shortage of workers and these technologies are not taking jobs away from anybody. We do not have enough workers. We are short, almost a million workers right now as we speak in Canada alone. And that's what's driving this.â€
The people of F ort Chipewyan believe the federal government believe the federal government knew its water was contaminated and hid the issue for years. Now the chief of the Athabasca Chipewyan First Nation is leading the call for immediate action.
The death toll from Hurricane Helene inched up to 227 on Saturday as the grim task of recovering bodies continued more than a week after the monster storm ravaged the Southeast and killed people in six states.
A driver suffered only minor injuries after going airborne in a residential neighbourhood in Maple Ridge, B.C., on Friday, the car eventually landing on its roof in someone’s backyard.
Donald Trump returned on Saturday to the Pennsylvania fairgrounds where he was nearly assassinated in July, holding a sprawling rally with thousands of supporters in a critical swing state Trump hopes to return to his column in November's election.
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Police released the identities of the mother and daughter who were killed after a fire tore through a 160-year-old building in Old Montreal on Friday.
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The sentencing of the man who pleaded guilty in the deadly hit-and-run in Kitsilano two years ago began on Friday.
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An organization who has assisted in locating 40 missing people since 2018, has its sights set on the Thames River near Cavendish Park in London, Ont.
Ontario Provincial Police have laid stunt charges against a driver caught speeding 75 km/h over the speed limit on Highway 417 in Ottawa's west end.
Police released the identities of the mother and daughter who were killed after a fire tore through a 160-year-old building in Old Montreal on Friday.
The sentencing of the man who pleaded guilty in the deadly hit-and-run in Kitsilano two years ago began on Friday.
Powerful new explosions rocked Beirut's southern suburbs late Saturday as Israel expanded its bombardment in Lebanon, striking a Palestinian refugee camp deep in the north for the first time as it targeted both Hezbollah and Hamas fighters.
Donald Trump returned on Saturday to the Pennsylvania fairgrounds where he was nearly assassinated in July, holding a sprawling rally with thousands of supporters in a critical swing state Trump hopes to return to his column in November's election.
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A French judge in the trial of dozens of men accused of raping an unconscious woman whose now former husband had repeatedly drugged her so that he and others could assault her decided on Friday to allow the public to see some of the video recordings of the alleged rapes.
French authorities said four migrants, including a two-year-old child, died Saturday in two separate incidents as they attempted to cross the English Channel toward Britain.
A rural Colorado county courthouse beefed up security Friday after threats were made against staff and a judge who sentenced former county clerk Tina Peters to nearly nine years behind bars for her role in a data breach scheme catalyzed by the lie that the 2020 election was stolen from former President Donald Trump.
Prime Minister Justin Trudeau repeatedly reiterated calls for a ceasefire in the Middle East on Saturday as he blamed Hamas, Hezbollah and Israel for a staggering number of civilian deaths.
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NDP House leader Peter Julian says there's more his party wants to do in Parliament before the next election, but if the current dysfunction continues it will become a factor in how they vote on a confidence measure.
Bruzzese came down with COVID-19 in February 2023, and received her injection at the end of March. “Being able to recognize smells is something we take for granted, until you can’t.â€
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Convenience store firms that operate thousands of outlets across Canada are taking the federal government to court to overturn regulations that restrict the sale of nicotine pouches to pharmacies.
Scientists announced on Thursday a milestone in neurobiological research with the mapping of the entire brain of an adult fruit fly, a feat that may provide insight into brains across the animal kingdom, including people.
For humans, flashing a smile is an easy way to avoid misunderstanding. And, according to a new study, bottlenose dolphins may use a similar tactic while playing with each other.
Alphabet's Google is testing showing check marks next to certain companies on its search results, a company spokesperson said on Friday, in a move aimed at helping users identify verified sources and steer clear of fake websites.
Hollywood star Keanu Reeves made his professional auto racing debut on Saturday in an event in which 'The Matrix' star spun out at famed Indianapolis Motor Speedway.
You might be thinking, 'Shut up!' but it’s officially true: the 'Princess Diaries' franchise is finally growing.
Legendary singer Paul Simon has said he is 'optimistic' about being able to return to performing live after losing most of his hearing in his left ear.
Dubai's Emirates airline has banned pagers and walkie-talkies from its planes, following last month's attacks on such devices carried by the Lebanese militant group Hezbollah.
TikToks of customers stuffing their faces with a US$20 endless shrimp. More than 100 restaurant closures and thousands of layoffs. A revolving door of CEOs. Chapter 11 bankruptcy.
Brazil's Supreme Court said on Friday that lawyers representing social media platform X did not pay pending fines to the right bank, postponing its decision on whether to allow the tech firm to resume services in Brazil.
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A five-seat sushi counter located inside another restaurant is the latest Vancouver eatery to receive a Michelin star.
Toilet paper shortages in stores across America are giving folks nightmarish reminders of the pandemic era. But the lack of toilet paper isn’t a direct result of a major port strike Tuesday. It’s because of panic buying.
Vanderbilt takes down AP poll No. 1 Alabama 40-35 in historic college football victory.
Avry Wortman, 13, scored two touchdowns on Sunday during her team's win in the under 14 Greater Moncton Football Association.
Argentine star Lionel Messi was on the bench to start Inter Miami CF's game in Toronto on Saturday.
Tesla is recalling more than 27,000 Cybertrucks because the rearview camera image may not activate immediately after shifting into reverse, the fifth recall for the vehicle since it went on sale late last year.
A Pickering, Ont., student going to college to be a mechanic is shocked the engine in his two-year-old car will not be repaired under warranty after the dealership claimed he had been 'over-revving' the engine.
A group of classic car enthusiasts donated hundreds of blankets to nursing homes in Nova Scotia.
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A husband and wife have been on the road trip of a lifetime and have decided to stop in Saskatchewan for the winter.
The grave of a previously unknown Canadian soldier has been identified as a man from Hayfield, Man. who fought in the First World War.
A group of classic car enthusiasts donated hundreds of blankets to nursing homes in Nova Scotia.
Moving into the second week of October, the eastern half of Canada can expect some brisker fall air to break down from the north
What does New Westminster's təməsew̓txʷ Aquatic and Community Centre have in common with a historic 68,000-seat stadium in Beijing, an NFL stadium and the aquatics venue for the Paris Olympics? They've all been named among the world's most beautiful sports venues for 2024.
The last living member of the legendary Vancouver Asahi baseball team, Kaye Kaminishi, died on Saturday, Sept. 28, surrounded by family. He was 102 years old.
New data from Greater Vancouver and the Fraser Valley shows a surge in supply and drop in demand in the region's historically hot real estate market.
One person is reportedly dead and two others are injured after a pickup truck hit a bench, striking people who were waiting for the bus in Surrey Saturday afternoon.
A massive fire broke out in downtown Langley Saturday morning, destroying a restaurant and forcing several other businesses to close.
Police on Vancouver Island have made an arrest in the case of a 78-year-old woman found dead in her home almost two years ago.
The Ontario Science Centre is set to launch two temporary satellite locations in other parts of Toronto, which could let visitors access some of its interactive exhibits while a full interim location remains at least a year away, Â鶹´«Ã½ has learned.
Leo Campana's stoppage-time goal gave Inter Miami a 1-0 win and left Toronto FC's playoff hopes hanging by a thread Saturday.
A Toronto police officer has been arrested after allegedly stealing three bottles of alcohol from a store.
Emergency crews are on scene of a multi-vehicle collision along northbound Deerfoot Trail near 17 Avenue Southeast.
The first anniversary of the October Seventh Hamas attack on Israel is Monday and that prompted several hundred people to attend a pro-Palestinian rally Saturday afternoon at city hall.
An investigation is underway into a Friday night collision in southeast Calgary that left one person dead.
Demonstrators converged on downtown Ottawa Saturday afternoon as part of a global day of action to protest Israel's military actions in the Middle East.
Three people were taken to hospital after a crash between a pickup truck and a car in a rural part of Ottawa's south end on Saturday afternoon.
Environment Canada has issued a frost advisory as temperatures across Ottawa and eastern Ontario are expected to dip near the freezing mark this evening.
Police released the identities of the mother and daughter who were killed after a fire tore through a 160-year-old building in Old Montreal on Friday.
Montreal police say they are increasing their presence across the city ahead of the one-year anniversary of the Oct. 7 start of the Israel-Hamas war.
Montreal police say a business in the city's Pointe-Saint-Charles neighbourhood was hit with Molotov cocktails two nights in a row.
Highway 39 near Warburg was closed Saturday after a serious crash involving a motorcycle and a van.
An estimated four billion birds will navigate man-made environments as they travel south from North America during fall migration. Tens of million of them will die en route due to human-created hazards.
Barrel racer pro Lynette Brodoway has been riding in rodeos since before some of her competitors were born.
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The Huron Ontario Provincial Police said they responded to a “downed airplane†just after 11 a.m. Saturday.
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The Oktoberfest Parade is fast approaching and organizers are urgently seeking volunteers to fill the role of sign carriers.
The Saskatchewan Roughriders have clinched a playoff spot thanks to a win over the Edmonton Elks.
The Saskatchewan Teachers' Federation hosted a virtual election forum on education Thursday evening, giving candidates in the provincial election a chance to share their thoughts and answer questions on issues teachers find most important.
A permanent memorial at the site of the 2018 Humboldt Broncos bus crash is about to be a step closer.
Canadian musician Jacob Hoggard has been found not guilty of sexually assaulting a young woman in northeastern Ontario eight years ago. The former Hedley frontman had pleaded not guilty to sexual assault.
Police released the identities of the mother and daughter who were killed after a fire tore through a 160-year-old building in Old Montreal on Friday.
Fire crews in Greater Sudbury battled a large garage fire on Friday.
An organization who has assisted in locating 40 missing people since 2018, has its sights set on the Thames River near Cavendish Park in London, Ont.
Huron OPP say they were on the scene of a plane crash this morning, with a pilot finding themselves unable to halt before the end of a runway in Brussels.
Canadians who are eligible for a GST/HST tax credit can expect their final payment of the year on Friday.
OPP are seeking assistance in their search for a 30-year-old man last seen in Orillia.
Provincial police are investigating a collision along Highway 400 in Tay Township Friday afternoon.
More than a thousand residents attended the Town of Innisfil's inaugural 'InnisFALL' festival on Saturday, which celebrated the spirit of fall with live music and entertainment at Innisfil Town Square.
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Police on Vancouver Island have made an arrest in the case of a 78-year-old woman found dead in her home almost two years ago.
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Ever since Taylor Swift made thousands, if not millions, of loyal fans’ wildest dreams come true by announcing a three-show run in Vancouver this December, scammers have attempted, and sometimes succeeded, to take advantage of the scramble for tickets.
Nearly two years after a man was stabbed to death in downtown Kelowna, RCMP have made an arrest in the case.
NDP Leader David Eby is promising to offer a $75-million loan forgiveness program to entice doctors, nurses and heath professionals to expand health-care services in rural British Columbia.
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While the summer may be over, construction season in Lethbridge is not.
Lethbridge police executed dozens of warrants and laid numerous charges in another targeted enforcement project in the downtown area.
A person was airlifted to hospital following a serious crash in Taber, Alta., on Friday morning. Taber RCMP responded to the scene on Highway 864 around 10:30 a.m., for a crash involving an SUV and a semi-truck.
The Ontario College of Family Physicians has presented awards to 750 doctors based on comments from patients, including eight physicians who are part of the Group Health Centre in Sault Ste. Marie.
Two teens, ages 14 and 19, have been charged with arson in connection with a July 14 fire in Cat Lake First Nation that destroyed $500,000 in construction materials.
A northeastern Ontario jury has started deliberating in Canadian musician Jacob Hoggard's sexual assault trial, we can now tell you what they weren't allowed to hear.
He may not have logged the fastest time or even gone the full distance, but residents of a Newfoundland town agree the goat who unexpectedly joined the local weekend half marathon was the event's undisputed champion.
A mother in a community where the cost of living is one of the highest in the country says grocery prices are 'inhumane' and retailers are putting profits ahead of people’s basic human right to food.
A soccer game in England on Tuesday night drove a spike in online traffic across the Atlantic to a website launched by the Newfoundland and Labrador government.
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