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Bank of America says widespread outage is nearly fixed

FILE - A person uses an ATM at a Bank of America location in San Francisco, on April 24, 2023. Bank of America reports earning on Tuesday, July 16, 2024. (Jeff Chiu / AP Photo, File) FILE - A person uses an ATM at a Bank of America location in San Francisco, on April 24, 2023. Bank of America reports earning on Tuesday, July 16, 2024. (Jeff Chiu / AP Photo, File)
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Bank of America customers reported having trouble accessing their bank accounts on Wednesday, but the bank said the apparent glitch has been largely fixed.

Reports about a problem at Bank of America spiked around 12:45 pm ET on , which collects data on outages.

Many customers complained they could not see their account balances. Some who could access their accounts were startled to see zero balances.

In a statement to CNN, Bank of America acknowledged that 鈥渟ome clients are experiencing an issue accessing their accounts and balance information today.鈥

鈥淭hese issues are being addressed and have largely been resolved,鈥 Bank of America said. 鈥淲e apologize for any inconvenience.鈥

Bank of America declined to specify what caused the problem. It鈥檚 not clear when all systems will be fully back to normal.

Multiple CNN employees with Bank of America accounts could not log into their accounts online on Wednesday afternoon. A message displayed for one Bank of America customer said the current balance amount for one or multiple accounts 鈥渕ay be temporarily unavailable.鈥

鈥淔ive accounts show zero balance, over 20K,鈥 one Bank of America customer on Downdetector wrote.

Another said he can鈥檛 log in but his wife can and her accounts display no balance.

鈥淪hows my debt just fine tho,鈥 another user said.

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